Customer Pickup Center Terms & Conditions

If your order does not meet these criteria, the Customer Pickup option will not be displayed during Checkout. If the Pickup option is not shown while you are checking out or if you have any questions on eligibility, you may contact us for assistance. Our Customer Care team may be able to assist in setting up a Pickup for you.

• Ship-to accounts located in the Northeastern United States, including NY, NJ, NH, MA, VT, CT, RI and ME customers.
• All products on your order must be currently available at the pick up location, including no backordered items.
• Minimum order subtotal of $150.00 (unless you are an SKS Loyalty Program member).

If your order is eligible for Pickup, look for Customer Pickup as a no-charge option in the menu of ship method options. To select Customer Pickup, click the radio button to select it. You will then see a section for Pickup options revealed. To proceed, make the following selections:

• Choose your pickup date and timeframe. Click the date selection calendar to pick the date when you would like to pick up your order. You will be able to select any business day (excluding weekends and holidays) between 1 day and 1 month after the current date. Next, select the time of day when you would like to arrive at our Pickup Center (morning or afternoon). Note: If you are choosing Next Day Pickup and it is currently past 12:00 pm EST, the earliest available pickup time will be afternoon (PM) on the next business day, to allow time for order processing.
• Choose your payment option. Prepay for your pickup order by entering a payment method during checkout.
  Note: Pay at Pickup option is no longer available.

Your order will be processed and prepared promptly at our facility and will be ready on or before the Pickup date chosen. When your order is ready for pickup, we will send you an email notification with further instructions and a reminder of your scheduled pickup time.

You may arrive at our Customer Pickup center at your convenience within the window of time specified for your scheduled pickup. Parking is available for our Pickup customers in the front of the SKS building where the entrance to our Pickup Center is located. Proceed through the door marked Customer Pickup. A friendly and knowledgeable SKS rep will be waiting to assist you with your order. Please allow approximately 10 minutes for processing at the time of pickup.

Our sales rep will review the contents of your order with you to ensure accuracy. Since you prepaid for your order during checkout, you will be able to simply take your order and be on your way!